Help / FAQsicon

My Customer Account

To check the history of all your orders, simply access your account through the "My Account" icon. Enter your email, then your password, and click on "Log In."

Now that you're logged into your account, you can review all the orders you've placed with us, access your personal information, and, if needed, update delivery or billing address details.

Here, you can see all the purchases you've made with Semog, their status, and even initiate the return of one of your orders!

When we have many online accounts, it's normal to forget the password for each one. To recover your password, go to login (icon in the top right corner), click on the 'Forgot Password?' option. Enter your email address, click 'New Password.' You will receive an email with a link and instructions to set your password.


My Orders

Once Semog products are shipped, you will receive an email with the tracking number and a link to the carrier's website. By clicking on this link, you will be able to track your order and know exactly where it is at any given moment. You will also receive notifications from the carrier and can make changes to the delivery address or date.


Payment

To pay with PayPal, simply log in, select the item you wish to purchase, complete your delivery and billing information, proceed to checkout, and choose the PayPal payment method. Then, a window will open for you to enter your PayPal account details. Semog will never have access to your private information. We only receive a payment confirmation, in the online store system, from your PayPal account.

To pay with Multibanco, simply log in and select the items you wish to purchase. Complete your delivery and billing information, proceed to checkout, and choose the Multibanco payment method. Next, you will be provided with a Multibanco reference, which will also be sent to your email. The Multibanco reference is valid for 7 days. The items selected in the order are only secured after payment confirmation. Semog will never have access to your private information. We only receive a payment confirmation in the online store system.

To pay with MBway, simply log in and select the items you wish to purchase. Complete your delivery and billing information, proceed to checkout, and choose the MBway payment method. Next, you should enter the mobile number associated with your MBway account and authorize the payment on your mobile device. The MBway payment must be made through the respective application within a maximum of 5 minutes after the order, under penalty of order cancellation. Semog will never have access to your private information. We only receive a payment confirmation in the online store system.


Promotional Codes

Promotional codes are typically sent via email following a campaign or purchase you made and are not cumulative with other ongoing promotions or campaigns. They are valid for a single use and applied at the checkout.


Exchanges and Returns

You have 14 days to exchange or return a product. However, the product needs to be in perfect condition: unused and with the original undamaged box.

To request a return, you should:

  1. Log in to your account.
  2. Go to 'Exchanges and Returns.'
  3. Click on 'Make a Return.'
  4. Fill out the form where you can specify the order/product to return.

If you placed an order as a guest, the exchange or return should be made through the email address customercare@semog.com. When the return is received, we conduct a quality check and refund the money using the same payment method you used, unless you prefer a voucher.

When the return is received, we conduct a quality check and refund the money using the same payment method you used, unless you prefer a voucher. The time it takes for the refund to appear in your bank statement depends on your bank. If you have any questions, contact us via email at customercare@semog.com.

Our Exchanges and Returns are free of charge. Just initiate the return process in your Semog account and schedule the collection service according to the day and time that are most convenient for you.


Customer Support Service

Para qualquer dúvida ou pergunta que tenhas, o nosso departamento de Apoio ao Cliente está disponível através do email semog.racing@gmail.com.

Podes entrar em contacto connosco através do email semog.racing@gmail.com.
Em alternativa, podes usar o formulário disponível na página contactos.


Resolução Alternativa de Litígios

Alternative Dispute Resolution (ADR) is the possibility that all consumers have at their disposal to resort to official entities that help them in resolving or guiding a conflict. The Online Dispute Resolution website is an official site managed by the European Commission dedicated to assisting consumers and traders in resolving their disputes out of court.

Customers defined as consumers by Law 144/2015 and who have entered into contracts for the purchase and/or provision of services have the right to resort to official entities that assist them in resolving any conflict related to such contracts, without prejudice to resorting to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under Article 17 of Law No. 144/2015, of September 8, is listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you can also consult Law 144/2015. We further inform you that, to settle disputes arising from online purchases, you can use a resolution system called "Online Dispute Resolution/ RLL," created by the EU.

In any case, you can contact one of the designated centers. Entities for Alternative Dispute Resolution: