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Privacy Policy

Last update on 23-08-2021

Ramilo Gomes Lda. (Semog) acknowledges the importance of protecting your personal data, whatever its nature, and we value, above all, honesty and transparency so that we can build a solid and lasting relationship with our customers based on trust and mutual benefit. Thus, with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), Semog has developed a set of security measures aimed at protecting your data, which we reflect in our Privacy Policy. This Privacy Policy aims to explain the Personal Data processing policy of Ramilo Gomes Lda, since in order to make your purchase in our online store, you must accept our privacy policy, as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, you can contact us at the following email address: or by mail to: Ramilo Gomes Lda, Rua da Corredoura, s/n, S.Pedro, 2380-184 Alcanena, Portugal.

1. Company Identification

1.1. This website and its corresponding Privacy Policy are managed by Ramilo Gomes Lda, Rua da Corredoura, s/n, S.Pedro, 2380-184 Alcanena, Portugal.

1.2. By browsing our website, you are consenting to the terms described in this Privacy Policy.


2.1. Respect for Customer's Will We respect the privacy and security of your personal data, ensuring respect for the customer's will and their autonomous, free, and straightforward management of privacy preferences. Therefore, if you disagree with any point mentioned in this Policy, you can oppose it at any time by contacting us via email at or by mail addressed to: Ramilo Gomes Lda, Rua da Corredoura, s/n, S.Pedro, 2380-184 Alcanena, Portugal. We will do our best to accommodate your will and respect your concerns.

2.2. Good Practices Ramilo Gomes Lda, as the controller of personal data, determines the purposes and means by which your personal data are processed, including all applicable security measures. We ensure that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practices.

2.4. Strict Necessity In the processing of data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, not exceeding the original purpose for which they were collected and/or processed.


3.1. The personal data collected and processed by Ramilo Gomes Lda are only those that you voluntarily, explicitly, and unequivocally provide in the forms on this website.

3.2. The collected personal data includes: name, gender, date of birth, email, mobile phone, address, VAT number.


4.1. Your personal data is collected and processed by Ramilo Gomes Lda only for purposes strictly related to the use of this site, associated services, product sales, direct marketing, and customer support management.

4.2. Ramilo Gomes Lda always seeks to maintain a relationship with its customers and provide them with the relevant benefits, information, and content related to our Semog brand. Your data will only be processed for these specific, explicit, and legitimate purposes and will not be processed subsequently in a manner incompatible with these purposes. The collected and processed data are appropriate, relevant, and not excessive for these purposes.

4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

a) When making a purchase on this site, we collect your personal data (e.g., email address, delivery address, credit card number, and phone number) in the purchase form, solely for the purposes of selling, separating, and shipping the products ordered by you;

b) When you request Customer Support assistance, we collect your personal data (e.g., first and last name, email address) solely to provide you with relevant Customer Support services for the online store and to offer you the assistance you have requested;

c) When you register, we collect your personal data (name, email address, and address) to simplify the preparation of your future orders;

d) When you subscribe to the newsletter, we collect your email to provide you with that service;

e) When browsing our site, we collect Cookies. Depending on your management of Cookies on our site and your interaction with us, we use some information collected by Cookies to ensure the proper functioning of the site, including the correct display of content, remembering your cart, remembering your registration, adjusting your screen resolution, improving our offers, among other purposes. This information includes registration data, location data, session duration, selected products, your equipment, your browser, and your IP address. You can manage Cookie consents in your Customer Area on our website;

f) When you browse our website and subsequently visit platforms where there is advertising content (social networks, Google, and other partners of these networks), you may be impacted by ads from our brand. We will also use the data to reach new potential customers who may be interested in our products.

4.4. When we collect data, we indicate mandatory fields with asterisks when the data is necessary for: Entering into a contract with you (e.g., supplying products you purchased on our websites/apps); Providing the service you requested (e.g., providing you with a newsletter); Complying with legal requirements (e.g., billing).

4.5. Your personal data may be communicated to Ramilo Gomes Lda service providers for the provision of services, to judicial, tax, and regulatory authorities for compliance with legal obligations.


Respecting the customer's will is one of the main concerns of Ramilo Gomes Lda regarding the processing of personal data. Thus, explicit and unequivocal consent will be requested for all data processing that is not strictly necessary for the fulfillment of the specific purpose, such as the provision of services and shipment of purchased goods.


6.1. To exercise your right of access, rectification, erasure, forgetting, or blocking of your personal data, you can send a written communication to the following email address:, or by mail to: Ramilo Gomes Lda, Rua da Corredoura, s/n, S.Pedro, 2380-184 Alcanena, Portugal. You can also do so in your customer area on the online store.

6.2. If you wish to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data through the consent management available in your Customer Area of the online store. You can also do so by sending an email to the email address or by mail to: Ramilo Gomes Lda, Rua da Corredoura, s/n, S.Pedro, 2380-184 Alcanena, Portugal.


7.1 Ramilo Gomes Lda employs appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure, and any other form of unlawful processing. Additionally, we contractually require trusted external entities processing your personal data on our behalf to do the same.

7.2. However, Ramilo Gomes Lda cannot guarantee that the security measures adopted to protect this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or data loss. Therefore, we recommend that your computer is equipped with software devices that protect it during the transmission and reception of data (such as up-to-date antivirus systems), and that your browser takes appropriate measures to ensure security in data transmission (such as firewall and anti-spam filters).


8.1. Your data is retained by Ramilo Gomes Lda for the purposes described here for the time necessary for the mentioned purposes, except if the relevant personal data is needed to prove compliance with obligations until the prescription period of the respective rights expires, or if there is a longer data retention period imposed by law.

8.2. When your personal data is no longer necessary, it will be removed from our systems and records or kept anonymously so that you cannot be identified from them.

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